awards
Previous Winners
2017 Winners

HKACE Customer Service Excellence Award 2017

(Merit Award winners are listed in alphabetical order of company names)

Grand Award

Gold Award Winner: MTR Corporation
Silver Award: Hong Kong Dragon Airlines Ltd
Bronze Award: DBS Bank (Hong Kong) Limited

HKACE Customer Service Excellence Award 2017
Outstanding Customer Service Program Award

Gold Award Winner: CLP Power Hong Kong Limited: Eco Power 360
Silver Award: Connexus Travel Limited: Be our TravelMATE
Bronze Award: The Great Eagle Properties Management Company, Limited: V Care Programme @ Langham Place
Merit Awards: Cathay Pacific Airways Limited: Transforming Response Times to Customer Feedback through Lean Methodology
                     &  Jardine Aviation Services Group: Every Flight Matters Safety Programe

HKACE Customer Service Excellence Award 2017
Service Appreciation Award

Gold Award Winner: Cathay Pacific Airways Limited: Work Well Done
Silver Award: CLP Power Hong Kong Limited: In Good Hands Because We Care
Bronze Award: HKT Limited - Consumer Group: Customer Service Centre Inside Out
Merit Awards: Airport Authority Hong Kong: Rewards @ Your Choice
                     &  DHL Global Forwarding (Hong Kong) Limited: DGF Service Appreciation Program

HKACE Customer Service Excellence Award 2017
Service Innovation Award

Gold Award Winner: The Hong Kong and China Gas Company Limited: 360° Total Riser Solution
Silver Award: Hong Kong Airlines Limited: WeFound - Found Item Searching Engine
Bronze Award: Cannon Hongkong Company Limited: Hassle-Free Customer Experience by Predictive & Remote Service
Merit Awards: Hong Kong Tourism Board: Hong Kong Travel Buddy - A virtual travel companion
                     &  The Hongkong and Shanghai Banking Corporation Limited: Retail Tablet - Meet & Greet

HKACE Customer Service Excellence Award 2017
Team Award - Contact Centre Service

Gold Award Winner: HKT Limited: Consumer Group
Silver Award: The Hongkong and Shanghai Banking Corporation Limited: Contact Centres
Bronze Award: Shell Hong Kong Limited: Shell Gas Customer Service Centre
Merit Awards: New World Facilities Management Company Limited: Operations Department - Customer Services
                     &  Ocean Park Corporation: Guest Communications Team

HKACE Customer Service Excellence Award 2017
Team Award - Counter Service

Gold Award Winner: Fairwood Fast Food Limited: Citylink Plaza Branch
Silver Award: Bank of China (Hong Kong) Limited: Sha Tin Wealth Management Centre
Bronze Award: Hong Kong Airlines Limited: CTS Airport Services Team & Ground Services Team
Merit Awards: Hong Kong Dragon Airlines Ltd: Passenger Services Team
                     &  The Hong Kong Jockey Club: Tung Chung Yat Tung Shopping Cetre Off - Course Betting Branch

HKACE Customer Service Excellence Award 2017
Team Award - Field & Special Service

Gold Award Winner: The Hong Kong and China Gas Company Limited: Residential Maintenance Services
Silver Award: The Hongkong and Shanghai Banking Corporation Limited: Retail Distribution - Mortgage Team
Bronze Award: Jardine Aviation Services Group: Passenger Services Contingency Team
Merit Awards: CLP Power Hong Kong Limited: Energy Services Team
                     &  Ngong Ping 360 Limited - Guest Flow Team

HKACE Customer Service Excellence Award 2017
Team Award - Internal Support Service

Gold Award Winner: HKT Limited - Consumer Group: Training & Quality Assurance Team
Silver Award: Cathay Pacific Airways Limited: Cabin Crew Consultation Group
Bronze Award: The Hongkong and Shanghai Banking Corporation Limited: Customer Experience Team
Merit Awards: Stan Group (Holdings) Limited: Information Technology
                     &  The Hong Kong Jockey Club: Telebet Development Team

HKACE Customer Service Excellence Award 2017
Individual Award - Contact Centre Service

Gold Award Winner: Mr Terry Yu - AIA International Limited
Silver Award: Ms Tse Yin Mei, Celia - CLP Power Hong Kong Limited
Bronze Award: Ms Lau Wai, Carol - Ocean Park Corporation
Merit Awards: Mr Rico Wai - CSL Mobile Limited
                     &  Ms Cheung Ching Yin, Leanne - Dah Chong Hong (Motor Service Centre) Limited

HKACE Customer Service Excellence Award 2017
Individual Award - Counter Service

Gold Award Winner: Mr Or Lung Chuen - Hongkong Post
Silver Award: Mr Li Shek Shing, Sam - Shell Hong Kong Limited
Bronzw Award: Mr Yao Chi Shun - Bank of China (Hong Kong) Limited
Merit Awards: Ms Yu Tsui Ping, Sally - Cathay Pacific Airways Limited
                     &  Ms Lam Yuen Man, Ivy - Ocean Park Corporation

HKACE Customer Service Excellence Award 2017
Individual Award - Field & Special Service

Gold Award Winner: Mr Tam Wing Lun, Kenji - HKT Limited, Engineering/Field Services
Silver Award: Mr Lam Yam Shun, Jonathan - Centaline Property Agency Limited
Bronze Award: Ms Cheung Ka Man, Carla - AIA International Limited
Merit Awards: Ms Hui Tsui Shan, Nancy - Cathay Pacific Airways Limited
                     &  Mr Cheung Kin Man - The Hong Kong and China Gas Company Limited

HKACE Customer Service Excellence Award 2017
Individual Award - Internal Support Service

Gold Award Winner: Ms Leona Cheung - CSL Mobile Limited
Silver Award: Mr Fan Ka Ming, James - HKT Limited, Consumer Group
Bronze Award: Mr Lam Siu Chau, Peter - The Hongkong and Shanghai Banking Corporation Limited
Merit Awards: Mr Cho Sai Pong - Bank of China (Hong Kong) Limited
                     &  Ms Chan Ping Yi, Sandy - CLP Power Hong Kong Limited


Top 10 SME Customer Service Excellence Award 2017

  • Antonhill Company Limited
  • Boaz International Education Institute
  • Creote Studio Limited
  • Intimex Business Solutions Co. Ltd
  • Kai Shing Management Services Limited - Millennium City 2 & 3 Management Services Office
  • MingCha Limited
  • OMQ Dining Room
  • PhotoGIFT (HK) LTD.
  • ProCare Chiropractic and Physiotherapy Centre
  • SPACEPLAN Limited

Judge Panels of HKACE Customer Service Excellence Award 2017

Chairman of Judging Panels

Grand Award
Mr Vincent Fang, GBS, JP
Ex-Legislative Councillor, Wholesale and Retail Functional Constituency

Outstanding Customer Service Program Award
Mr Bernie Ting
Chairman, Hong Kong Q-Mark Council

Service Appreciation Award
Mr Raymond Young, GBS, JP
Chief Executive Officer, Hong Kong Brand Development Council

Service Innovation Award
Dr Buston Chu
Honorary Advisor, Hong Kong Association for Customer Service Excellence

Team and Individual Award - Contact Centre Service
Prof Bennett Yim
Professor of Marketing, Faculty of Business and Economics, The University of Hong Kong

Team and Individual Award - Counter Service
Mr Anthony Mak
Principal Assistant Secretary (Training & Development), Civil Service Training and Development Institute, Civil Service Bureau

Team and Individual Award - Field & Special Service
Mrs Sandra Mak
Honorary Advisor, Hong Kong Association for Customer Service Excellence

Team and Individual Award - Internal Support Service
Dr Michael Lam
Chief Executive Officer, Hong Kong Quality Assurance Agency


Members of Judging Panels (in alphabetic order of last name)

  • Mrs Alice Chan - Executive Director, Travel Industry Council of Hong Kong
  • Dr Edward Chan - President, Promoting Happiness Index Foundation
  • Mr Cheng Chit Ming - Vice Chairman, The Hong Kong Trade Services Council
  • Mr Cliff Choi - Business Director, The Hong Kong Council of Social Service
  • Ms Virginia Choi, JP - Chairperson, Continuing Professional Development Alliance
  • Ms Maggie Chow - Assistant Commissioner for Tourism, Commerce and Economic Development Bureau
  • Ms Dawn Chui - Head of Business Development, Hong Kong Science and Technology Parks Corporation (HKSTP)
  • Ms Sylvia Chung - Vice Chairman, Retail and Tourism Committee, Hong Kong General Chamber of Commerce
  • Mr Bradford Lee - Head of Marketing & Customer Service, Hong Kong Trade Development Council
  • Dr MK Leung - Associate Dean (Academic Support), Faculty of Business, The Hong Kong Polytechnic University
  • Dr William Leung, SBS, JP - Chairman, Employees Retraining Board
  • Mr David Li - President, Hong Kong Institute of Human Resource Management
  • Ms Alice Lui - Deputy Executive Director, The Hong Kong Federation of Youth Groups
  • Ms Wendy Luk - Senior Manager, Caring Company Scheme, The Hong Kong Council of Social Service
  • Mr Perry Mak - Managing Director & Executive Director, Publisher, Hong Kong Economic Times Holdings Limited
  • Mr Ken Ngai - Deputy Executive Director, The Hong Kong Federation of Youth Groups
  • Mr Richard Tsang - Council Member, Hong Kong Q-Mark Council
  • Ms Connie Tse - Governing Council Member, Quality Tourism Services Association
  • Ms Titania Woo - General Manager and Company Secretary, The Hong Kong Management Association
  • Ms Cathy Yau - Executive Manager, Quality Tourism Services Association
  • Dr Daphne W. Yiu - Professor and Chairperson, Department of Management, The Chinese University of Hong Kong


Judging Panel of Top 10 SME Customer Service Excellence Award 2017

Chairman of Judging Panel
Mr Joe Chau
President, The Hong Kong General Chamber of Small and Medium Business

Members of Judging Panel
Ms Teresa Poon - National President, Junior Chamber International Hong Kong

Ms Belinda Wong - Assistant Director-General (Industries Support), Trade and Industry Department

Mr Algernon Yau - Chairman, Hong Kong Association for Customer Service Excellence