Grand Award |
Cathay |
國泰 |
Award Name |
Prize |
Company |
Team / Winner /Program Name |
People Development Award |
Gold |
Cathay |
“Cultivating Service Excellence” People Development Program |
Silver |
Bank of Communications (Hong Kong) Limited |
The Fintech People Development Program |
|
Bronze |
The Kowloon Motor Bus Co. (1933) Ltd. |
Building an Inclusive KMB Family |
|
Merit |
ABC Pathways Group |
ABC Pathways Group- Rebuilding and Reforming through Adversity |
|
Merit |
Airport Authority Hong Kong |
Newcomer to Professional |
|
|
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Excellence in Environmental, Social and Governance Award |
Gold |
CLP Power Hong Kong Limited |
Initiatives for Renewable Energy Development and Energy Efficiency & Conservation |
Silver |
MTR Corporation Limited |
Care for You Along the Way |
|
Bronze |
Airport Authority Hong Kong |
Hong Kong International Airport (HKIA) Carbon |
|
Merit |
The Kowloon Motor Bus Co. (1933) Ltd. |
2040 Zero Emissions |
|
Merit |
MTR Corporation Limited |
Carbon Footprint Challenge |
|
|
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Smart Service Award |
Gold |
Airport Authority Hong Kong |
Reinventing Travel Experience |
Silver |
Hong Kong Fire Services Department |
Save Lives by Removing Barriers |
|
Bronze |
Sino Estate Management Limited - Yue Man Square Management Company Limited |
Into The Unknown - Smart Technology Services at Yue Man Square |
|
Merit |
Goodwell Property Management Limited |
Goodwell Box |
|
Merit |
CLP Power Hong Kong Limited |
Home Appliance Advisory Tool (HAAT) |
|
|
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Digital Service Strategy Award |
Gold |
Hong Kong Fire Services Department |
Search and Rescue Operation made Quicker and Drug Logistics Management made Smarter by Effective Use of Technologies |
Silver |
CLP Power Hong Kong Limited |
Customer Experience Transformation Towards Utility of the Future |
|
Bronze |
Cathay |
Chatbot Vera |
|
Merit |
Hong Kong Productivity Council
|
Technology Voucher Programme Secretariat |
|
|
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Customer Care Award |
Gold |
Hong Kong Fire Services Department |
A Tale of Unity in Diversity - Customer Care to Ethnic Minorities by FSD |
Silver |
Airport Authority Hong Kong |
Creating an Inclusive Travel Experience for Passengers with Special Needs at the Hong Kong International Airport |
|
Bronze |
MTR Corporation Limited |
Age-friendly Station |
|
Merit |
CLP Power Hong Kong Limited |
Lead the Elderly to Go Digital |
|
Merit |
CLP Power Hong Kong Limited |
CLP’s Support and Caring to Customers to fight against Pandemic |
|
|
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Outstanding Customer Service Award |
Gold |
Hong Kong Fire Services Department |
Enhancement of Infection Control inside Ambulance |
Silver |
Hongkong Post |
New "iPostal" Era |
|
Bronze |
Sino Estates Management Limited – Exchange Tower |
Smart Management Everywhere |
|
Merit |
HKT Limited |
We care, We listen, We connect |
|
Merit |
Airport Authority Hong Kong |
Contact Centre for the new normal |
Team Award - Contact Centre Service |
Gold |
Hong Kong Tourism Board |
Hong Kong Tourism Board Contact Centre |
Silver |
Hong Kong Productivity Council |
Chinese Medicine Development Fund |
|
Bronze |
Hong Kong Productivity Council |
The BUD Team |
|
Merit |
CSL Mobile Limited |
CSL Inbound Sales Team |
|
Merit |
Cathay |
Customer Contact Centre - Diamond Plus Service Team |
|
|
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Team Award - Counter Service |
Gold |
Cathay |
HKIA Check-in Counter Team |
Silver |
Sino Estates Management Limited |
Tsim Sha Tsui Centre |
|
Bronze |
New World Facilities Management Company Limited |
Youth Sqaure - Y Loft |
|
Merit |
Ngong Ping 360 Limited |
Ticketing & Guest Relations |
|
Merit |
Industrial and Commercial Bank of China (Asia) Limited |
China Hong Kong City Branch |
|
|
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Team Award - Field & Special Service |
Gold |
The Hong Kong and China Gas Company Limited |
Residential Installation |
Silver |
Industrial and Commercial Bank of China (Asia) Limited |
Wan Chai Road Branch |
|
Bronze |
Hong Kong Productivity Council |
Recycling Fund Secretariat |
|
Merit |
Ngong Ping 360 Limited |
Attractions & Entertainment |
|
Merit |
Goodwell Property Management Limited |
Assistant Concierge Officer (ACO) Team |
|
|
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Team Award - Internal Support Service |
Gold |
CSL Mobile Limited |
Training and Administration Team |
Silver |
CLP Power Hong Kong Limited |
Operations Solution Team |
|
Bronze |
Bank of China (Hong Kong) Limited |
Sales Management Division |
|
Merit |
The Hong Kong and China Gas Company Limited |
Residential Maintenance Services Section |
|
Merit |
Industrial and Commercial Bank of China (Asia) Limited |
Branch Service Support Team |
Individual Award – Contact Centre Service |
Gold |
The Hong Kong Jockey Club |
Miss Miriam Hang |
Silver |
The Hongkong and Shanghai Banking Corporation Limited |
Mr. Lok Ka Chung Ken |
|
Bronze |
BOC Group Life Assurance Company Limited |
Mr. Wong Ka Chun Darrell |
|
Merit |
Cathay |
Mr Shawn Lo |
|
Merit |
CSL Mobile Limited |
Mr Tse Ka Yu Tommy |
|
|
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Individual Award - Counter Service |
Gold |
Sino Estates Management Ltd. / Olympian City |
Ms. Ho Yin Yee |
Silver |
Inchcape Hong Kong Ltd - Crown Motors Ltd. |
Mr. Lam Wai Tat |
|
Bronze |
Bank of China (Hong Kong) Limited |
Mr. Ng King Hei |
|
Merit |
Bank of China (Hong Kong) Limited |
Miss Ching Chung Man Suan |
|
Merit |
Airport Authority Hong Kong |
Ms Chan Tsz Ching |
|
|
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Individual Award – Field & Special Service |
Gold |
Cathay |
Ms. Poon Hei Man, Ruby |
Silver |
AIA International Limited |
Ms. Leung Yu Ying |
|
Bronze |
AIA International Limited |
Ms. Chu Ting Ting Ody |
|
Merit |
Bank Of China (Hong Kong) Limited |
Mr Chi Wai Kit |
|
Merit |
Industrial and Commercial Bank of China (Asia) Limited |
Mr Wong Ka Koon Keith |
|
|
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Individual Award – Internal Support Service |
Gold |
CSL Mobile Limited |
Miss Navy Leung |
Silver |
Cathay |
Miss Leung Wan Yin, Dorothy |
|
Bronze |
Cathay |
Ms. Han Siew Leng Audrey |
|
Merit |
HKT Limited |
Mr. Yau Yee Chun, Terry |
|
Merit |
Industrial and Commercial Bank of China (Asia) Limited |
Miss Tang Hoi Ki |
|
|
|||
Top 10 Young Stars |
|
AIA International Limited |
Ms. Siu Kwan Yin |
AIA International Limited |
Mr. Chong Chun Sing, Louis |
||
Cathay |
Ms. Chan Tin Yee, Evelyn |
||
Cathay |
Miss Coco Li |
||
Cathay |
Miss May Lo |
||
HKT Limited |
Miss Lai Wing Yin |
||
HKT Limited |
Mr. Lee Chung To Ivan |
||
HKT Limited - HKT Home |
Ms. So Tsz Wing |
||
Industrial and Commercial Bank of China (Asia) Limited |
Mr. Tang Tsz Kin Ken |
||
Sino Estates Management Ltd. / Olympian City |
Miss Lau Wing Lam, Ulrica |