HKACE 16th Anniversary cum "Customer Service Excellence (CSE) Award 2015" presentation ceremony was successfully held on 26 January 2016 at the HK Convention and Exhibition Centre, Wan Chai. This is the 14th year of the CSE Award.  Dr Peter Lam Kin-Ngok, GBS, Chairman Hong Kong Tourism Board, Mr Clement Cheung Wan-Ching, JP, Secretary for the Civil Service, officials and leaders in the industry were present at the ceremony.

A total of 58 awards were given out. Please click here for the detailed list of award winners.

This year, HKACE commissioned the Hong Kong Productivity Council to develop and undertake the CSE Awards. The HKPC coordinated an independent judging panel to evaluate the entries for the company, team and individual awards according to each of the awards' criteria. 

Hong Kong Fire Services Department received the Grand Award - gold this year. Other gold awards given out went to Bank of China (Hong Kong) Ltd, DBS Bank (Hong Kong) Ltd., Fairwood Holdings Ltd, The Hong Kong & Shanghai Banking Corporation Ltd, Hong Kong Dragon Airlines Ltd and Jardines Aviation Service Group. (Please refer to the Appendix)

HKACE also presented the ‘Top 10 SME Customer Service Excellence Award’, an award designed to recognise SMEs in the customer satisfaction field, as well as the ‘Touching Moment Contest 2015’ Award, which was created as a platform to narrate the stories of good people and their good deeds through either an essay or video.

James Tong, Chairman of HKACE, commented “This year is the 16th Anniversary of HKACE. I am over the moon to see that customer service in Hong Kong has been enhanced due to our efforts. We are continuously encouraging those across the industry to actively participate in the service appreciation programme. Expectations among customers continue to rise and the industry has become even more competitive, meaning companies need to work harder than ever to deliver outstanding services to attract and retain customers.”

HKACE aims to foster customer service excellence in Hong Kong among the years. In 2002 the HKACE introduced the ‘Customer Service Excellence Awards’ programme which recognises and rewards member companies and their individual staff for outstanding customer service to the Hong Kong Community.

Note: You may visit HKACE's Facebook page for more photos.