18 June 2019

We are pleased to announce that HKACE Customer Service Excellence Award 2019 is now open for entry.  All participated companies can promote a customer-oriented culture and recognize good customer service staff by participanting to this award. All member companies are invited to join the award program.

For registration, please send the application to Hong Kong Productivity Council (HKPC)

- By Email: or 

By Mail: Ms. Amy Mak, Management Consulting Division, Hong Kong Productivity Council, HKPC Building, 78 Tat Chee Avenue, Kowloon, Hong Kong.

For more enquiries, you may also contact HKACE Secretariat at or call us at (852) 8100 9978.  Thank you for your attention.

Submission Deadline of HKACE Customer Service Excellence Award 2019
Award Category  


Submission Deadline

Team Award (Contact Centre Service)   15-Jul-19
Team Award (Counter Service)   15-Jul-19
Team Award (Field & Special Service)   15-Jul-19
Team Award (Internal Support Service)   15-Jul-19
Individual Award (Contact Centre Service)   05-Aug-19
Individual Award (Counter Service)   05-Aug-19
Individual Award (Field & Special Service)   05-Aug-19
Individual Award (Internal Support Service)   05-Aug-19
Individual Award (Top 5 Young Stars of the Year) *New*   05-Aug-19

Outstanding Customer Service Program Award

  15-Jul-19 05-Aug-19
Digital Transformation Award  
15-Jul-19 05-Aug-19
Service Innovation Award  15-Jul-19 05-Aug-19
Grand Award   15-Jul-19 05-Aug-19